Online Support

The Online Support Ticketing Service (OTRS) enables FindandBook users to log issues 24 hours a day.

The Contact Centre team liaise with FindandBook developers, customers and suppliers to identify and rectify issues maintaining contact with our customers via the OTRS ticketing service and email.

A full audit history is available as well as search and reporting tools.

The OTRS service maintains a chronological history for each support issue as well as a comprehensive Question and Answer section covering many day to day issues.

The service also provides search facilities for current open issues, tickets that have been closed and a range of reporting tools.

Any Multicom customer can request an OTRS account by posting their details to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Every request to FindandBook generates a unique session ID. The session ID links to an extensive logging database. A customer quoting the session ID will help the team to advise and answerer a query quickly.