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The following positions are currently available at Multicom:

Senior Java Web Application Developer

As a Senior Java Web Application Developer, you will work in a small team developing and maintaining Fabrix, our web platform. Fabrix is a highly configurable Web Application CMS built on a modern, robust, and scalable framework. You will work in an Agile environment, following Scrum methodology. Alongside other developers and designers, you will analyse the specifications and requirements from our clients, and implement comprehensive solutions to achieve these coherently.

The role is suited to Java developers experienced in commercial web development - we're looking for senior developers with several years of experience in commercial web application development. A good understanding of development processes and Agile methodologies is essential, as well as previous experience in deployment processes and working as a team lead. Fabrix is built on Apache Wicket, so knowledge of the framework would be very beneficial, though not essential. You will need to have at least working knowledge of Maven, Spring, JDBC, SVN, web services, HTML, CSS, and JavaScript, in order to be able to work effectively. Experience in JQuery and Eclipse would be helpful.

We're keen to find analytical and logical thinkers with good attention to detail, and would like to see candidates happy to research, investigate, and resolve issues independently when possible. Candidates should be comfortable in directing process and acting as a team hub. The ideal candidate will be interested in all things web and keep up to date on the latest ideas on the web.

If you feel the above describes you, send us your CV! We'll arrange a phone screen with a brief Java test, and follow that with an interview and test to assess your Java strengths. We're pretty casual in the office, so if you do get an interview please make sure you don't wear a suit!

Java Web Application Developer

As a Java Web Application Developer, you will work in a small team developing and maintaining Fabrix, our web platform. Fabrix is a highly configurable Web Application CMS built on a modern, robust, and scalable framework. You will work in an Agile environment, following Scrum methodology. Alongside other developers and designers, you will analyse the specifications and requirements from our clients, and implement comprehensive solutions to achieve these coherently.

The role is suited to Java developers with some experience in commercial web development - we're looking for mid-level developers with two to three years of experience. Fabrix is built on Apache Wicket, so knowledge of the framework would be very beneficial, though not essential. You will need to have at least working knowledge of Spring, HTML, CSS, and JavaScript, in order to be able to work effectively. Experience in JQuery, Eclipse, SVN, and web services would all be helpful.

We're keen to find analytical and logical thinkers with good attention to detail, and would like to see candidates happy to research, investigate, and resolve issues independently when possible. The ideal candidate will be interested in all things web and keep up to date on the latest ideas on the web.

If you feel the above describes you, send us your CV! We'll arrange a phone screen with a brief Java test, and follow that with an interview and test to assess your Java strengths. We're pretty casual in the office, so if you do get an interview please make sure you don't wear a suit!

1st Line Technical Support Engineer

Overview

Multicom are an expanding company who develop and operate a number of Web based products, encompassing a mix of XML
WebServices, Websites, and other Online Applications for our clients in the Travel Industry. As an established company with a
strong reputation, the quick and accurate support of those services is essential for our clients not only in real time operation of
their travel agency, but to also advise in the correct utilisation of our products to aid the growth and development of their own
businesses.

The Support team require additional personnel to expand our growing support offering, enabling us to be both more Responsive
and Proactive for our customers and suppliers. The support team really is the hub of the company, and is extremely important to
the smooth running of our services and delivery of high customer satisfaction.

The role is to join the existing 1st line Technical Support team. The day-to-day job will involve supporting our various
products/services from a customers perspective (inc new user setup, offering integration/use advice to customers using our
products/services, debugging customer use), a suppliers perspective (inc monitoring the products/services to pro-actively
respond to observed supplier issues, reporting problems with suppliers) as well as liaising with all other departments in the
company. 1st line are also responsible for several Service Release tasks, under the instruction of 2nd line Support, Support
Manager, and Change Management.

The role requires a high attention to detail, as well as strong communication skills to be able to deliver high quality work with
customers and suppliers, in a timely manner. You will need to be able to work under general supervision and be able to
determine when problems should be escalated to a higher level. You will get to work with a variety of technologies and
interesting challenges.

The position is dubbed as “1st line Support”, however it is not a normal “entry level” support position which would involve
following a basic process script. The candidate must be able to consistently demonstrate good technical understanding, be able
to think on their feet, and make good decisions based on training established processes, but also to be flexible enough to
operate well in a highly challenging technical environment.

Duties & Responsibilities

  • Setting up, and enabling new customers on our products/services, liaising with sales and finance for billing purposes
  • Investigating reported/observed defects, with appropriate incident control
  • Liaising with appropriate development/administration teams for defect workaround/resolution, in line with
  • customer/company priorities
  • Release of product/service updates
  • Product/Service “health” monitoring

Required Skills

  • Strong written and verbal communication skills (essential)
  • Experience of logging and responding to issues via a ticketing based system (essential)
  • Good technical understanding of common web technologies, including XML & SQL (essential)
  • Strong analytical skills (essential)
  • Experience in dealing with live Incidents, able to follow Incident Management plans (desirable)
  • Experience in the UK Travel industry (desirable)
  • Experience of reading XML based logging (desirable)
  • Experience of working in an ITIL and Change Management environment (desirable)
  • Evidence of advanced IT education/training, ie Computing Degree 2:1 or higher (desirable)

 

If you would like to register your CV with us for these jobs, or for consideration in any future roles please forward your CV and covering letter to:

jobs@multicom.co.uk

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